7-step Problem Solving Process For The Suppliers Pdf

21.07.2019

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AIAG THE-4:2000 THE-4: 7-Step Problem Solving Process for Truck & Heavy Equipment Suppliers (Secured file - cannot be printed) The Seven-Step Problem-Solving Process provides a comprehensive checklist of actions to be considered for each of the steps or phases of developing corrective and preventive actions to a problem. INTRODUCTION The six step problem solving process giv es guidelines as to how one can be able to solve some different issues. This can be issues or problems which face us as students each and every passing day. This process also includes lessons on making decisions We all know that life is full of choices How you deal with a certain problem is actually a choice.

7-step Problem Solving Process For The Suppliers Pdf Online
7-step Problem Solving Process For The Suppliers Pdf File

Problem Solving (8D, 7 Steps Method, 5W2H) Work Instruction

Problem Solving instructs how to solve difficult problems using formal, documented techniques. This ensures that thorough analysis is applied & enables others to review the thought process (allowing them to join in if the problem persists/escalates). If angles are missing, the reviewers can more easily see that a key factor was not considered. If the problem was difficult or severe, do a post-mortem & lessons-learned as well to ensure appropriate measures are taken to prevent similar problems from occurring in the future.

8D Method:

Use the 8D Method Problem Solving Worksheet.

Use Team Approach. Establish a small group of people with the knowledge, time, authority and skill to solve the problem and implement corrective actions. The group must select a team leader.
Describe the Problem. Describe the problem in measurable terms. Specify the internal or external customer problem by describing it in specific terms. Be sure to cover 5W2H.
Implement and Verify Short-Term Corrective Actions. Define and implement those intermediate actions that will protect the customer from the problem until permanent corrective action is implemented. Verify with data the effectiveness of these actions.
Define end Verify Root Causes. Identify all potential causes which could explain why the problem occurred. Test each potential cause against the problem description and data. Identify alternative corrective actions to eliminate root cause.
Verify Corrective Actions. Confirm that the selected corrective actions will resolve the problem for the customer and will not cause undesirable side effects. Define other actions, if necessary, based on potential severity of problem.
Implement Permanent Corrective Actions. Define and implement the permanent corrective actions needed. Choose on-going controls to insure the root cause is eliminated. Once in production, monitor the long-term effects and implement additional controls as necessary.
Prevent Recurrence. Modify specifications, update training, review work flow, improve practices and procedures to prevent recurrence of this and all similar problems.
Congratulate Your Team. Recognize the collective efforts of your team. Publicize your achievement. Share your knowledge and learning.

7 Steps Method:

Select the relatively narrow-focused theme for the problem solving.
Collect and analyze data. Be sure to cover 5W2H.
Analyze causes.
Plan and Implement a solution.
Evaluate effects.
Standardize the solution.
Reflect on process and next problem.

Another Method:

As precisely as possible state the problem. Define 'what'.
Many factors (materials, equipment, process, people, and environment) can affect processes and create problems. Consider all major categories of potential contributors.
List probable reasons for the occurrence of the problem (action, inaction, presence, absence, state of being, on-going process).
Collect data, which may be in the form of control charts, Pareto charts, etc. This data should then be analyzed objectively to determine likely contributors to the problem.
Identify and communicate the causes for action to be taken. Determine what level action should be taken to prevent future occurrences, e.g. does it involve management policy or procedure, communication, or a change at the work level.
Defining the criteria for successful action establishes the expected outcome for all concerned to agree upon.
Often many solutions exist for a problem, defining them and listing the merits of all enables the best solution to be chosen.
For problems with high impact or risk, parallel approaches may be required. Those solutions requiring significant resources should be discussed with management.
Proper planning and execution are required to determine the efficacy of a proposed solution.
Careful monitoring of the process is needed to determine if the root cause was identified and rectified.

Definitions:

5W2H = Who, What, Where, When, Why, How, & How Many
8D = 8 Disciplines

Published on November 1, 2017

“Problems are only opportunities in work clothes”, says American industrialist Henry Kaiser. According to Concise Oxford Dictionary (1995), a problem is “ doubtful or difficult matter requiring a solution” and “something hard to understand or accomplish or deal with.” Such situations are at the center of what many people do at work every day.

Whether to help a client solve a problem, support a problem-solver, or to discover new problems, problem-solving is a crucial element to the workplace ingredients. Everyone can benefit from effective problem-solving skills that would make people happier. Everyone wins. Hence, this approach is a critical element but how can you do it effectively? You need to find a solution, but not right away. People tend to put the solution at the beginning of the process but they actually needed it at the end of the process.

Here are six steps to an effective problem-solving process:

Identify the issues
The first phase of problem-solving requires thought and analysis. Problem identification may sound clear, but it actually can be a difficult task. So you should spend some time to define the problem and know people’s different views on the issue.
Understand everyone’s interests
You should not skip this critical step in the problem-solving process. In order to come up with a satisfying solution, you should first develop a clear picture of the problem and find the facts by actively listening with the intention to understand. The best solution is the one that satisfies everyone’s interests.
List the possible solutions
Separate the interests from the solutions, use the information gathered in the first two phases and start some creative brainstorming. This will allow each person in the group to express their views on possible solutions. Generate a range of possible courses of action, but with little attempt to evaluate them at this stage.
Make a decision
This stage is perhaps the most complex part of the problem-solving process. Yet it involves careful analysis of the different possible courses of action followed by selecting the best solution for implementation. Make sure to choose the best option in the balance or to “bundle” a number of options together for a more satisfactory solution.
Implement the solution
Implementation means acting on the chosen solution. During this stage, you may face more problems. Especially if identification or structuring of the original problem was not carried out fully.
Monitor
This last stage of the problem-solving process is about checking that all the steps were successful. To achieve that, you must monitor and seek feedback from people affected by the change of conditions. It is also important that you monitor compliance and follow-through and create opportunities to evaluate the agreements and their implementation.

By following the whole process, you will be able to enhance your problem-solving skills and increase your patience. Keep in mind that effective problem solving does take some time and attention. You have to always be ready to hit the brakes and slow down. A problem is like a bump road. Take it right and you’ll find yourself in good shape for the straightaway that follows. Take it too fast and you may not be in as good shape.

Case study 1: According to Real Time Economics, there are industries that have genuinely evolved, with more roles for people with analytical and problem-solving skills. In healthcare, for example, a regulatory change requiring the digitization of health records has led to greater demand for medical records technicians. Technological change in the manufacturing industry has reduced routine factory jobs while demanding more skilled workers who can operate complex machinery.

Case study 2: Yolanda was having a hard time dealing with difficult clients and dealing with her team at the office, so she decided to take a problem-solving course. “I was very pleased with the 2-day Problem Solving program at RSM. It is an excellent investment for anyone involved in the strategic decision-making process—be it in their own company or as a consultant charged with supporting organizations facing strategic challenges.“

Yolanda Barreros Gutiérrez, B&C Consulting